CarriageTowneNews.com, Kingston, NH

Online Extras: News to Note

April 29, 2013

Need a reply fast? Email someone unhappy

Friendly, upbeat people are a pleasure to work with - except when they don't reply to your emails.

The engineers at Contactually, a referral marketing platform, analyzed more than 100 million email conversations and found something surprising. People who tend to use positive, upbeat language in their messages - like "care" and "amazing" - only respond to 47 percent of their emails within 24 hours. Those who more frequently use negative words, like "missed" and "stupid," respond to a healthy 64 percent of messages within a day. That's 36 percent more than their shiny happy counterparts.

It isn't immediately clear why this should be the case. My first thought was that negative emails take less time to write. I can say, "Sorry, not interested" in 10 seconds, whereas crafting an encouraging response takes a little more time (not to mention willpower). But Contactually co-founder Tony Cappaert told me that doesn't seem to fully explain the trend. Negative people's subject lines averaged 23 characters, just 8 percent fewer than positive people's 25-character average.

"Maybe the negative folks are more active online in general," Cappaert's colleague Jeff Carbonella speculated in a press release about the study. "Sort of explains Internet trolls, doesn't it?"

Or maybe the causality works the other way, and people who spend all day replying to emails end up bitter and snippy.

The study wasn't peer-reviewed and isn't likely to be published in Nature anytime soon. Still, the huge sample size suggests there's at least something to the findings.

               

Oremus is the lead blogger for Future Tense, reporting on emerging technologies, tech policy and digital culture.

               



 

1
Text Only
Online Extras: News to Note

New England News
Obituaries
  • Alan J. Walker, 68

    Kingston, N.H. — Mr. Alan James Walker, 68, passed away peacefully at his home on July 8, 2014, after a long, brave battle with cancer.

    Continued ...
    1 day
  • James Reese

    Raymond, NH — James Edwin Reese, 74, passed away on Wednesday, July 16, 2014, surrounded by his family and friends at his home in Raymond, N.H. He was the son of John and Ruth Reese, born on Oct. 29, 1939 in Edensburg, Pa. James graduated from Central Cambria High School in Pennsylvania before proudly serving in the U.S. Army as a food inspector. His military service was followed by 31 years with the U.S. Department of Agriculture as a meat inspector. Mr. Reese was an avid outdoorsman and spent much of his time fishing, camping and hiking in the White Mountains. He became involved in the Boy Scouts and enjoyed passing on his vast knowledge of the wilderness to others. Throughout his retirement years he enjoyed woodworking, raising rabbits and working in his garden.

    Continued ...
    1 day 1 Photo
  • Velma J. Reid

    South Hampton, NH — Velma J. Reid, 80, died peacefully on July 17, 2014 at Exeter Hospital, surrounded by family. She was born in Haverhill, Mass. on June 8, 1934, the daughter of the late George C.W. and Alta I. (Kimball) Haynes. A graduate of Haverhill High School, Velma worked at Western Electric until she had children. For years, she was a devoted “stay-at-home” mom who raised her three children in a loving, nurturing environment. She later worked various manufacturing jobs until her retirement. After retiring, she volunteered her time at various organizations and was very involved at the East Kingston Community United Methodist Church as a member of the women’s guild, assisting with the holiday fair, and helping out wherever she could. She had a passion for animals, and would donate money, food, and blankets to the NH SPCA. She loved to sew and made a personalized quilt for every member of her family. She was also a member of the “Ugly Quilts” group, which made blankets and sleeping bags for the homeless using recycled fabric. She is survived by her husband, Clyde Reid of South Hampton, N.H.; daughter, Pam Eaton of Danville, N.H.; son and daughter-in-law, Douglas and Kim Reid of Raymond, N.H.; daughter, Shirley Reid of South Hampton, N.H.; two sisters, Gwen Stuart of Haverhill, and Norma Taplin of Dracut; four grandchildren, Cheryl and Marc Welch, and Kristen and Joshua Reid, and several nieces and nephews.

    Continued ...
    1 day 1 Photo
  • Carleen A. Knowlton, 80

    Danville, NH — Carleen A. (Rhoadhouse) Knowlton, 80, of Danville and formerly of Hampstead, died on July 7, 2014, at her home.

    Continued ...
    8 days 1 Photo
  • Miriam O. (Graham) Graham, 84

    Kingston, NH — Miriam O. (Graham) Graham, 84, a resident of Kingston since 2001, and former longtime resident of Grafton, Mass., died peacefully, surrounded by her family, on July 11, 2014, following a long illness.

    Continued ...
    8 days 1 Photo

Stocks